Customer Service…a UA Priority
Happy Friday, Everyone! And it is a Happy Friday for us here at UA indeed, thanks to an incredibly appreciative email from one of our loyal customers. In light of the fact that this past Wednesday was “Power of Smile Day,” a smile came to our faces when the following email was sent to our customer service department this week:
“Guys, I just wanted to tell everyone out there that the service that Uniform Advantage provides is 2nd to none. I am a regular customer, who made a regular purchase but was truly treated with utmost respect. I did have a minor problem with my order, I then contacted Uniform Advantage late one night (which I believe was after hours) but to my surprise I received a well respected and delighted response within a few moments. My order was corrected, my appreciation was respected and I had a new order being sent out just as fast as it took me to type this email. I will continue to use this company and I also recommend this company to others. Again, I thank you, Uniform Advantage, for you helping and understanding (you are the best). – The Brookses of Baltimore, Maryland.”
At UA, customer service is a top priority, and we do the best we can to make sure each and every one of you are 100% satisfied with your order. We have a dedicated and positive team of customer service representatives who are always available to answer any questions or concerns you may have. Whether you call in by phone, chat with us on the web or send us an email, we make sure to react and respond in a timely manner. We also make sure to carefully look at every situation presented to us so we can continue to improve and meet your needs. And when we receive positive feedback from customers like the email above, it lets us know that we are doing our job J.
If you have any question or concerns or would like to give us feedback, you can send us an email by visiting our Contact Us page.
I am very happy with the uniforms I ordered from UA, thank you very much. The only bad review I can give is for the shipping, via UPS. I found them extremely difficult to deal with – messages I left for them were ignored, etc. I would like to order more uniforms but I am wondering if there are any other shipping options.
Thank you for this feedback. We have forwarded your feedback to our customer service department and they will be reaching out to you shortly. Thank you again for shopping with Uniform Advantage.